Bipin Radhakrishnan

Lead Developer in Service Desk team to implement the change in the customer return system to pull back next shopping order coupon. This saved Meijer nearly $1million from fraudulent returns.

Conducted data analysis and implementation of change to Meijer customer return system to give back the earned rewards from previous purchases, back to customer. This improved the good will among Meijer customers tremendously.

Designed and implemented the smart safe system in Meijer gas stations, this consisted of web applications and listener service in the server to fetch the data from Smart safes in real time and process the data for reconciliation.

• Performed requirement gathering, development and project coordination in re-writing old store finance application. delivery.

• Proposed the testing of cash office applica-tions with production data by replacing the POS backend files in lab, this reduced 40% of the testing time and improved efficiency of project

• Conducted initial analysis on old service desk (customer return) system and worked on developing and rewriting the system.

• Designed a rules engine to customize the return process with minimal change.

• Desgined custom event harvesting and reporting tool for service desk changes.

• Rolled out the return system to 250 Meijer stores.